Things You Should Know
- If the admin's Facebook account was hacked, first report the incident at https://www.facebook.com/hacked.
- If you have a Meta Business account and created advertising campaigns for the Page in the past, you can submit proof of ownership via chat.
- You can claim admin rights to an unclaimed Facebook Page by adding it as an asset in Meta Business Suite
Reclaiming a Page if an Admin Account was Hacked
Report the hacked account to Facebook. If you or another Page admin's personal Facebook account was hacked, the hacker may have also taken over your business or organization's Page. If the owner of the hacked account can no longer sign in, they'll need to report the incident at https://www.facebook.com/hacked to reclaim their account.[1]- Once Facebook confirms the hack, you can continue with this method.
- This method will only work if you once had admin rights to a Page but were removed by someone who hacked another admin's account.
- If the person in control of the Page has never given you access, see this method instead
Go to https://www.facebook.com/help/contact/1280439701975125. If you're not already signed in with the account that needs to regain admin rights to the Page, you'll need to do that first
Select the Page you want to reclaim.The Pages in the menu are those your account had access to in the past.- If the hacker assigned you another non-admin role for the Page (such as Moderator, Analyst, or Jobs Manager), the Page won't be in this menu because you're technically still a member. The only way to move forward is to remove yourself from the current role. To do this, go to your page, click Manage at the top-right, click Page Access in the left panel, click the three dots next to your name, then click Remove access.[2]
- 4Select "Yes" and click Send. Click the box next to "Did an unknown user who should not be associated with your Page remove your admin access?" before clicking the Send button. This sends a report to Facebook so an agent can contact you with verification instructions. This can take anywhere from 1 day to a few weeks
Recently, I served a local news media client from Guwahati with a critical Facebook security service. The service I rendered was to restore the lost admin access to the company's Facebook page. They were targeted with social engineering to which they lost their primary Facebook page's admin access.
IMG: This fake business manager account was engineered to acquire access.
The miscreants started posting objectionable content using the storyboard of the page after they acquired full access through an access-sharing link on WhatsApp. It was almost 48 hours of the hack and my client was unable to get access back using Facebook support, which fuelled the tensions further. As I heard, a few feminine tears and whines erupted too in my client's office.
Like any other content creator on Facebook, news pages are also voracious content creators, and my client is no different. Being a satellite channel of the land, with the loss of the FB page admin access to those outlaws, the matter went beyond the limits of name & and pride and started impacting their branding at large.
I professionally knew that there are 2 effective ways to get such access back. So when contacted, I took the road to copyright claim which has been documented in detail in my agency's blog.
Here are the 2 ways in brief to restore any lost admin access to a Facebook page:
Use the COPYRIGHT claim section and file it using the required documents like the Incorporation Certificate, GST certificate, and a particular affidavit. (Learn More)
Use the HELP section again and use this particular LINK. While using this method, please make sure that you had admin access before the page was hacked
THE RESULT: Within 24 hours of a proper copyright filing using the 1st method above and explaining the issue to the FB grievance cell, my client got admin rights back.
TAKEAWAYS:
Never click a link or scan a QR code from anyone you don't know personally!
Keep an eye on the login credentials you have to share. Use a secure platform like LastPass or DashLane.
Hope this helps restore any Facebook page's lost admin access! If you want to add or ask something, please use the comments section below. Thank You
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